Group Flight Booking FAQs
What i s a Group Flight Booking?
A group booking is a reservation made for multiple people traveling or attending together, rather than as individual bookings. Group bookings are commonly used for corporate travel, school trips, sports teams, weddings, and other organized group travel. The minimum group size is typically 10 however this can vary by Airline and cabin
How many passengers qualify for a Group Booking?
A group flight booking is a reservation for 10 or more passengers travelling together on the same itinerary. Group bookings often provide greater flexibility, dedicated support, and access to special airline fares not always available online
Why should I book through GTC Travel Group instead of directly with an airline?
Booking through GTC Travel Group gives you access to dedicated group travel specialists, competitive group fares, flexible payment options, assistance with passenger changes, and support throughout the booking process. We are also independent and can offer you options with a number of the world’s leading airlines.
Do you only deal with Group Bookings departing from the UK?
No, we are fully licenced to deal with bookings across the globe, Due to our specialist knowledge dealing with Group Flight bookings and strong relationships with the worlds leading airlines we deal with international customers on a daily basis.
Can passenger names be changed after booking?
Many airlines allow name changes on group bookings, although fees and conditions vary by airline. Our team will explain the options available for your booking.
How do I request a group flight quote?
You can complete our online enquiry form, email us at groups@gtctravelgroup.com, or speak directly with one of our group flight specialists by calling on +44 (0) 208 429 2900
Is there a charge for obtaining a quote?
No. We provide free, no-obligation group flight quotations.
What's the best way to contact GTC Travel Group?
Booking online is the easiest way to organise your travel arrangements. You’re in control of the booking process and there’s help every step of the way. If you need help and can’t find the answer to your query on our online Help pages, then please contact us. Sales Centre opening hours Monday – Friday: 9am-5.30pm Saturday: 10am-1pm
Do you require a deposit?
Yes. Once you decide to proceed with a booking, a deposit is usually required to secure the seats. Deposit amounts vary depending on the airline and booking conditions. If you are travelling soon after booking the full payment may be required.
Are you licensed to issue airline tickets?
Yes. We hold an IATA licence, allowing us to issue and process our own airline tickets directly.
Can I book for more than 9 people?
Yes, this is what we are specialists at please fill in our Groups Request form, e-mail us on groups@gtctravelgroup.com or call us on 020 8429 2900 to place your request.
Can you arrange business class group bookings?
Yes. We can arrange group travel in Economy, Premium Economy, Business Class, and First Class, depending on your requirements.
Will I have a dedicated account manager?
Yes. Every booking is handled by an experienced group travel specialist who will guide you through the entire process from enquiry to departure.
What does non-refundable mean?
Non-refundable means just that. If you need to cancel or modify your flight, you will not be eligible for a refund for the ticket(s) you have already purchased. If you decide to cancel your non-changeable, non-refundable ticket, you can request a refund of your taxes with our call centre who can action any applicable refund upon receipt of your email, written instructions or telephone call to cancel.
What should I do if I make a mistake on my booking?
Please contact us immediately via e-mail on groups@gtctravelgroup.com with clear description of the mistake and we will advise what we can do.
How do I know which terminal my flight leaves from?
The terminal should be displayed on your final e-ticket, however if you are unable to locate this please e-mail us with your booking reference number at groups@gtctravelgroup.com and we will advise you further.
Can I request assistance at the airport?
If you want the airport to provide a wheelchair or a motorised buggy to transport you from check-in to the boarding gate, please let us know at the time of booking your travel arrangements, or at least one day before you are due to travel. We will try our best to ensure that the airport provides this service for you.
Can I take my own wheelchair?
Most airlines will allow you to take your own wheelchair or mobility aid on the flight, however, please let us know at the time of booking. We’ll need to know the weight and measurements of the wheelchair to advise the airline well in advance of your journey.
Do I need visa for my destination?
This depends on the policy of the country you are traveling to. Please Click Here to check current Foreign Travel Advice for your destination of travel.
What types of groups do you arrange flights for?
We arrange group flights for schools, universities, sports teams, music groups, charities, corporate travellers, conferences, exchange programmes, missionary groups, family reunions, weddings, and leisure groups.
Do I need to provide passenger names when requesting a quote?
No. In most cases, passenger names are not required when obtaining an initial quotation. Final passenger details are usually required closer to departure. We will advise you on specific conditions to your booking when you receive a quote from us.
How far in advance should I book group flights?
We recommend booking as early as possible, especially for peak travel seasons. Early enquiries often provide access to the widest choice of flights and the best available fares.
How do I change or cancel my flight?
Please e-mail us on groups@gtctravelgroup.com with your booking reference number and name of passenger wishing to cancel and we can advise you further.
If I book through GTC Travel Group am I protected?
GTC Travel Group is bonded with ABTA, ATOL and IATA. (See the About Us page and our Terms and Conditions for more information) ABTA – 90685 ATOL – 2977 IATA
What is my baggage allowance?
Baggage allowances vary between airlines and can change from time to time, so to ensure you get the most accurate and up-to-date information, please use the links below to go directly to airlines’ baggage policy pages.
How long does it take to receive a quote?
Most enquiries are processed within 2 hours during normal office hours, and our team aims to provide suitable flight options as soon as possible after receiving your requirements.
Are my payments financially protected?
Yes. GTC Travel Group holds ATOL protection where applicable and is a member of ABTA, providing customers with additional financial security and peace of mind.
Which airlines do you work with?
We have established relationships with many major international airlines, helping us secure competitive group fares and flexible booking arrangements.
Do you help travel agents with group bookings?
Yes. We work with travel agents and trade partners, providing group flight expertise, competitive fares, and dedicated support.
Can you help with last-minute group bookings?
Yes. Our experienced team can often assist with urgent group travel requirements, subject to airline availability.
What are your Terms and Conditions?
To view German Travel Centre LTD full Terms & Conditions go to the Homepage, scroll to the bottom of the page and click on Terms and Conditions.
Do you arrange flights for school and university groups?
Absolutely. Educational travel is one of our specialist areas, and we regularly assist schools, colleges, universities, and educational organisations.
Can you help with sports team travel?
Yes. We regularly arrange flights for sports teams, clubs, and supporters travelling to competitions, tournaments, and events.
Are all departure airport taxes included in the cost of my ticket?
All prepaid taxes are included in your ticket. However, some airports may charge a local departure tax that can only be paid at the airport before you leave. There will usually be a booth near to the check in desks where you can pay in local currency. To find out if you’ll need to pay a local departure tax on your way home, please check the relevant airport website before you travel.
What information do I need to provide for a quote?
To provide an accurate quotation, we generally require:
• Departure and destination airports
• Travel dates
• Number of passengers
• Preferred cabin class
• Any special requirements
What is a code share flight?
A codeshare is a deal struck between airlines to carry each other’s passengers. This allows carriers to provide passengers with a much wider choice of destinations. The flight number of the airline whom you book with will appear on your ticket/confirmation, but make sure you look out for the correct operating carrier in your flight details.